Case Study / Personal Project
MediSync
MediSync is a smart e-health mobile app design concept that connects healthcare access, BPJS information, hospital discovery, doctor consultation, appointment management, and medical reminders into one simple mobile experience.
Category
Personal Project
Role
Product design, UI/UX design, mobile app flow, healthcare journey concept
Tools
Figma, UI/UX Design, Mobile App Design, User Flow Design
Year
2025
Project Type
UI/UX Design Concept
Status
Design Concept - Not Live Yet
Subcategory
Healthcare App / E-Health / Mobile App Design
Project Overview
Overview
MediSync is a personal UI/UX design concept for a smart e-health mobile application. The app is designed to help users connect their BPJS information, access digital health data, search for nearby hospitals, schedule doctor appointments, consult with doctors, and manage healthcare reminders in one connected mobile experience.
Problem
The operational gap
Healthcare access can feel fragmented for users. Patients often need to manage BPJS information, hospital searches, consultation schedules, family health data, medication reminders, and doctor communication across different touchpoints. This creates friction, especially for users who need a simpler way to organize their healthcare journey.
My Role
What I handled
I shaped the product concept, mobile information architecture, user flow, UI direction, and healthcare journey for MediSync as a personal UI/UX design exploration.
Product / Design Process
How the concept was shaped
Mapped the healthcare journey from login and BPJS connection to hospital discovery, doctor scheduling, and reminder support.
Structured the app around mobile-first tasks that patients need to complete quickly, including BPJS access, family data, search, consultation, and schedules.
Designed the concept with a calm healthcare interface, readable screens, clear CTAs, and simple navigation to reduce confusion.
Solution
The product direction
MediSync provides a unified mobile experience that simplifies key healthcare activities. The design focuses on easy onboarding, BPJS connection, digital BPJS card access, hospital discovery, appointment scheduling, chat doctor access, and reminders for medication, visits, and consultations.
Key Features
What the experience includes
User Flow
How the journey works
User registers or logs in using phone number
User verifies account through OTP
User connects BPJS using NIK and BPJS number
User accesses BPJS digital card and family data
User searches hospitals or specialists
User schedules doctor consultation or hospital visit
User receives reminders for medication, visits, and consultation
Design Approach
Clarity, trust, and accessibility
The design approach focuses on clarity, trust, and accessibility. Since healthcare apps need to feel reliable and easy to use, the interface uses clean layouts, readable typography, clear CTAs, simple navigation, and calm visual hierarchy. The goal is to reduce user confusion and make healthcare tasks feel more organized.
Tools
Tools & Methods
Design
Product Process
Ideation Support
Impact
Outcome
MediSync demonstrates how digital product design can simplify healthcare access and create a more connected patient experience. Even as a design concept, the project shows practical thinking around user onboarding, healthcare service discovery, BPJS integration, appointment management, and reminder-based patient support.
What I Learned
Reflection
Healthcare product concepts need to balance trust with simplicity. Users should understand what to do next without feeling overwhelmed by medical, administrative, or scheduling details.
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